Shipping policy
Last updated: November 3, 2026
Thank you for shopping with QueShow. Every piece we carry is handmade by independent designers and artists, and every order ships from our showroom in West Vancouver, BC. This policy explains how we ship your order, what it costs and what to expect after you buy.
Order Processing
Orders are processed within 1 business day, excluding weekends and holidays. Orders placed after noon, or on weekends and holidays, begin processing the next business day. You’ll receive a confirmation email with tracking as soon as your order ships.
United States
Duties and import fees are on us. The price you see at checkout is the full price, with no surprise customs charges at delivery. If a carrier ever asks you for duties on a QueShow order, contact us at info@queshow.com and we will take care of it.
- Free standard shipping on orders over $300 USD
- Standard: $19.90 USD
- Express: $34.90 USD
Canada
- Free standard shipping on orders over $300 CAD
- Standard: $14.90 CAD
- Express: $21.90 CAD (orders up to 2 kg)
Applicable GST, HST or PST is calculated at checkout.
United Kingdom, European Union and International
Shipping rates for your country are shown at checkout, with free standard shipping on most orders over €500. Orders outside Canada and the US may be subject to VAT, customs duties, import taxes or carrier fees. Where these are collected at checkout, they will be shown before you place your order. If they are not collected at checkout, they may be due at delivery and are the customer’s responsibility. Customs processing may also affect delivery times.
Furniture, Rugs and Large Pieces
Shipping for furniture, rugs and other large items is quoted after you order, based on size and destination. We will email you the quote to approve before anything ships.
Shipping Destinations
We currently ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.
Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, begin once your order ships, and may be affected by carrier delays, weather or other events outside our control.
Order Tracking
Once your order ships, we’ll email you a tracking number and link. Tracking information may take a little time to update.
Address Accuracy
Please check your shipping address at checkout and contact us as soon as possible if you need to correct it.
Lost, Damaged or Delayed Packages
If your order is lost, damaged or delayed, contact us and we will help you work with the carrier.
Order Changes and Cancellations
Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order ships, but once it’s in transit we’re unable to modify it. Refunds for cancelled orders are processed to the original payment method.
See It in Person
Visit our West Vancouver showroom by appointment. Book through the link in our Instagram bio @queshow.ca or email info@queshow.com.
Questions?
Email us at info@queshow.com.